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Master’s Office – service delivery issues – new process

Protocol for reporting Master’s Office service delivery problems:

  1. Escalate any problems through the channels first and then to the head of office (Master or Deputy Master).
  2. If not resolved, log the matter online on the FISA website by clicking here.
  3. The list of matters logged is downloaded once a week on a Monday and forwarded to the Office of the Chief Master.
  4. If there is no response to your complaint after ten (10) working days (starting on the Monday following on the day when you logged your complaint), you are welcome to send an email to the Office of the Chief Master to:

Ms Vivian Nedzingahe (Complaints Manager): [email protected]

Copy to: Mrs Patrys Venter (Assistant Master): [email protected]

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