Protocol for reporting Master’s Office service delivery problems:
- Escalate any problems through the channels first and then to the head of office (Master or Deputy Master).
- If not resolved, log the matter online on the FISA website by clicking here.
- The list of matters logged is downloaded once a week on a Friday and forwarded to the Office of the Chief Master.
- If there is no response to your complaint after ten working days, you are welcome to send an email to the relevant Chief Director in the Office of the Chief Master.