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Master’s Office – service delivery issues – new process

Protocol for reporting Master’s Office service delivery problems:

  1. Escalate any problems through the channels first and then to the head of office (Master or Deputy Master).
  2. If not resolved, log the matter online on the FISA website by clicking here.
  3. The list of matters logged is downloaded once a week on a Friday and forwarded to the Office of the Chief Master.
  4. If there is no response to your complaint after ten working days, you are welcome to send an email to the relevant Chief Director in the Office of the Chief Master.

Inland: Mrs Tessie Bezuidenhout –
Coastal: Ms Penny Roberts –

5 thoughts on “Master’s Office – service delivery issues – new process

  1. Been sending emails to Tessie until im blue in the face without success

  2. The Chief Master and his DG do not respond! Do not hold your breath! It seems that Pretoria Trust department has collapsed.

  3. Files have been escalated to the Chief Master’s Office, but still no result.

  4. What about a possible Carte Blance investigation?

    We simply cannot allow service delivery to sink so low.

    Our livelihoods are being affected.

    The Master’s office treats us and the public vey poorly.

  5. Complaints to the Chief Directors are not attended to or followed up.

    The only solution is that no leave should be allowed until they can deliver a service.

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