FISA has an agreement with the Office of the Chief Master to report service delivery issues in Master’s Offices. However, a protocol is in place to ensure that the matter has been escalated within the Master’s Office in question. It has happened recently that FISA members logged issues without taking it up with the head of office of the particular Master’s Office. It is in everyone’s best interests to stick to the protocol when logging issues.
Click here for the protocol and the link to report issues.
Click here for the Master’s Offices’ contact details.