The South African Revenue Service (SARS) issued a communication about a new process for tax directive queries:
Dear Valued Stakeholders
Kindly note the take note of the new process which must be followed for sending any Tax Directive queries:
Email your request to contactus@sars.gov.za together with the supporting documents where applicable, ensure that the email size of your documents does not exceed 10MB as noted on SARS webpage Contact SARS by email/online | South African Revenue Service.
A case number will be allocated. Note it may take up to 21 working days to finalise your request.
Once 21 working days have lapsed, you may follow the escalation process – refer to link: Lodge a complaint | South African Revenue Service (sars.gov.za)
Where a technical issue is experienced, an e-mail can be sent to clsisvapplications@sars.gov.za. Where possible, please attach a screen print of the issue experienced.
Please share this process widely with your members.
With warm regards
Karin Smit
Corporate and Professional Bodies